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Equal Housing Opportunity
My Rent Solution

Privacy Policy

Last updated: September 21, 2026

This Privacy Policy describes how My Rent Solution LLC ("My Rent Solution," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our website and services (the "Service"). If you do not agree with this policy, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

  • Name, email address, and phone number
  • Account credentials and authentication information
  • Housing preferences, saved properties, and search activity on the Service
  • Profile information you choose to provide (income range, employment status, location)

1.2 Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used)
  • Precise location, only if you grant your browser's location permission for map and discovery features
  • Cookies and similar technologies (see Section 3)

2. Cookies and Similar Technologies

We use only the cookies and local storage needed to operate the Service:

  • Essential: Sign-in session, security, and enrollment-progress cookies. The Service does not function correctly without them.
  • Preference: Remembering choices like your interface theme and saved-property activity.

We do not use advertising cookies or third-party advertising pixels, and we do not run third-party analytics on the Service. You can control or delete cookies through your browser settings; doing so may limit some features (for example, staying signed in).

3. How We Use Your Information

  • To provide, maintain, and monitor the Service
  • To match you with properties based on the preferences and qualification information you provide
  • To send service-related communications (account verification, security alerts, support responses)
  • To respond to your inquiries
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our Terms

4. Credit Information (Fair Credit Reporting Act)

When you enroll in optional credit tools, we work with SmartCredit® (a ConsumerDirect product) so you can access your own credit profile. Credit information is governed by the Fair Credit Reporting Act (15 U.S.C. 1681 et seq.). Important points:

  • Authorization first. We access credit information only with your authorization and only for purposes you approve (such as property matching and recommendations within the Service).
  • Not stored by us. We fetch your credit profile from the provider per request and do not store your credit report or credit score in our systems.
  • Free annual disclosure. You have the right to a free credit file disclosure from each national credit bureau every 12 months at annualcreditreport.com or 1-877-322-8228. That right is unaffected by anything in the Service, and you should not pay a third party for it.
  • Disputes and adverse action. Disputes about your credit information are handled between you, the credit bureau, and your providers under FCRA procedures. Housing decisions are made by property managers, not by us, and we do not take adverse action against you based on your credit.
  • Separate billing. The optional credit product is provided and billed by ConsumerDirect/SmartCredit under its own terms, not by us. If you enroll, you enter your payment details directly in the provider's enrollment form; we do not collect or store your payment card information. See our Terms of Service for details.

5. Third-Party Services

We rely on the following third-party providers to operate the Service. Each processes information under its own privacy policy in addition to ours:

6. Email Communications

  • Account verification and security notifications
  • Password reset requests
  • Service updates and important announcements
  • Property matches and recommendations (if you opt in)
  • Customer support responses

We only send emails to users who have created an account or explicitly requested information. Marketing emails, if any, include an unsubscribe option that we honor promptly, and we comply with the CAN-SPAM Act. If you receive unsolicited email claiming to be from us, report it to abuse@myrentsolution.com.

7. Data Security

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Access controls and authentication requirements
  • Secure database hosting with Neon

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • With your explicit consent (for example, when you confirm interest in a property and we notify that property's manager)
  • With service providers who assist us in operating the Service, under confidentiality obligations
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business transfer (merger, acquisition, etc.)

9. Your Rights and Choices

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications or withdraw consent to be contacted at a phone number you provided, at any time
  • Account deletion: Delete your account and associated data

To exercise these rights, contact us at privacy@myrentsolution.com.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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